JOB DESCRIPTION
Administrative Officer
Position: Administrative Officer
Location: New Orleans, LA (Hybrid Office Days)
Employment Type: Full-time, Salaried
Compensation Range: $40,000/60,000 DOE
Level: Officer
Reports To: Executive Director, Deputy Director
Manages: interns, fellows
Supported By: Executive Director, Deputy Director
Education/Experience Preferences: Associate's Degree, or equivalent professional experience preferred
Start Date: ASAP, open until filled
We Are The Water Collaborative of Greater New Orleans:
The Water Collaborative of Greater New Orleans (TWC) is a regional leader in urban water resource management, climate adaptation strategies, and climate communications. Our mission is to advance community-driven policy solutions to champion water as a human right and reimagine resilience in a water-unstable world. We envision a world where water is a transformative force that bridges communities, restores ecosystems, and empowers future generations.
The organization emerged from The Greater New Orleans Water Plan, established in 2013 by a cross-national team from New Orleans and the Netherlands. TWC was officially incorporated in 2017. Since that time, our mission has evolved to integrate strategies that drive policies and practices to foster water justice in the region. Today, we create unique and necessary methods to the world's most pressing issue, water, through collaborative, interdisciplinary approaches, and develop multi-objective policies to solve water challenges in and outside of Louisiana. Everyone has a role to play in stormwater management, water justice, and climate adaptation and mitigation. TWC brings together people from all walks of life, with a focus on communities that have historically been marginalized from land-use conversation, and brings them to decision-making tables to create smarter, unique opportunities for collective innovation in service of both flora and fauna and communities across Louisiana and the American South.
Long Term Outcomes:
Resources: Community resources, including financial, informational, and social capital, are distributed equitably to support access to safe drinking water and comprehensive water services across Louisiana.
Climate and Civic Competency: Community members of all ages build the skills, understanding, and confidence needed to take action on water issues and to participate in shaping policies that affect their water systems.
Thriving, Healthy Communities: Communities create and sustain thriving, healthy, and connected environments where responsive infrastructure is developed in partnership with those who live there.
Scalable Community Tools & Governance: Tools and models for inclusive, community-led decision making are developed and shared, enabling communities to participate fully and adaptively in shaping water resource governance within their own communities and across the region.
The Opportunity:
The Water Collaborative of GNO is looking for a collaborative, organized, and detail-oriented person to join our growing team as the Administrative Officer. This role is a central leadership role that supports the executive director and is responsible for office administrative systems, stakeholder engagement coordination, and program/event logistics support. This position serves as the institutional anchor for organizational systems, documentation integrity, and front-facing engagement.
The Office Administrator is a systems steward. This role ensures that TWC’s executive leadership, board coordination, file systems, community communications, and event logistics operate professionally, transparently, and in compliance.
Key Responsibilities:
Executive Support & Calendar Management
Manage the Executive Director’s calendar, scheduling meetings, follow-ups, and reminders, and coordinating with team members as needed.
Apply scheduling preferences (buffers, meeting length defaults, protected focus time)
Prepare agendas and briefing notes when needed
2) Meeting Support & Follow-Up
Attend internal and partner-facing meetings as needed
Take clear notes and circulate action items with owners and due dates
Draft and send follow-up emails to partners and stakeholders to move work forward
3) Project Coordination & Deadline Tracking
Serve as the first point of contact for community members, partners, board members, funders, and vendors.
Create and maintain a master schedule of active projects and key milestones
Track deadlines and deliverables; flag risks early (missing info, capacity bottlenecks)
Support task assignment and progress follow-up across team members
4) Communication & Accountability
Send reminders for upcoming deadlines and missing inputs
Prompt the Executive Director and team members when critical communications are pending
Coordinate check-ins and ensure next steps are clearly owned
Maintain contact databases and communication lists.
Coordinate follow-up with partners and collaborators.
Manage general organizational inboxes and inquiry responses.
Maintain professional email and phone etiquette aligned with internal communication standards
Ensure community interactions reflect TWC values and mission.
5) Event Logistics and Coordination
Support planning and logistics for strategic events within the organization
Maintain task-tracking documents for all events and complete follow-ups with team members and event partners as needed.
Update website, Eventbrite, and other event-related tools
6) Optional Support Areas (as needed/based on experience)
Basic research/prospecting support
Scheduling and coordination for interviews or stakeholder engagement
Data entry and light cleaning support
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. As the organization continues to evolve, duties or tasks may change without impacting the overall job description.
Competencies
Collaborative Working/Teamwork: You enjoy building relationships, and enjoy developing, maintaining, and strengthening creative partnerships with people both inside and outside the organization. You take time to get to know your colleagues, contractors, donors, and beneficiaries, and you love to build rapport and establish trust.
Professional Communication: Professional presence, strong written and verbal communications skills, gaining ability to appropriately represent both oneself and the company in external facing situations, able to adapt and react appropriately to novel circumstances. Ability to effectively determine and use appropriate written and visual communications, graphics, statistics, presentations, and language in such a way as to have maximum impact on the intended audience. Handles conflict empathetically. Conducts/Leads discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support understanding, troubleshooting, and problem solving. Seeks and shares relevant information, opinions, and judgments. Explains the context of interrelated situations, asks probing questions, and solicits multiple resources of advice prior to taking action when appropriate
Professional Development: Seeks projects to increase knowledge and improve job related skills. Displays commitment to improving and learning by seeking opportunities for development, and/or voluntarily participating in learning activities. Independently reviews own progress. Reflects, analyzes and learns from self and other’s past performance, both successes and mistakes. Responds well to new situations that require a stretch/growth. Proposes ideas for own development.
Innovation: Generate innovative responses to current problems. Displays open mindedness and is willing to try new approaches. Adapts readily to changes and needs. Is able to shift attention and priorities in own work in response to needs of their work. Offers suggestions to improve the ways things are done. Actively seeks opportunities to try out new experiences.
Judgement & Decision-Making: The ability to tackle a problem by using a logical, systematic, sequential approach, rarely involving supervisor support, often helps others. Is able to analyze problems and implement solutions, often anticipates problems before they occur. Should be able to implement all solutions independently, should only require help on the most complex problems. Effectively navigates uncertainties and incomplete information with a problem-solving mindset to identify appropriate strategies and creatively apply solutions. Can make systematic comparisons between two or more alternatives, noticing discrepancies and using them to inform decision-making.
Organizational and Prioritization Skills: Demonstrates exceptional ability to manage multiple projects, deadlines, and administrative functions in a fast-paced, resource-constrained nonprofit environment. Effectively prioritizes competing demands across programs such as community engagement, environmental monitoring, and policy initiatives. Maintains organized systems for documents, communications, and project tracking, ensuring timely execution of deliverables related to grants, events, and partnerships. Anticipates workload fluctuations tied to funding cycles, weather events, and community needs, and adjusts priorities accordingly.
Proactive Problem Solving: Anticipates challenges before they arise and takes initiative to develop practical, mission-aligned solutions. Identifies gaps in processes, communication, or program delivery and implements improvements with minimal supervision. Applies critical thinking to navigate complex environmental and community-based issues, including coordinating logistics for fieldwork, addressing stakeholder concerns, and troubleshooting operational barriers. Demonstrates sound judgment in decision-making and escalates issues appropriately when needed.
Interpersonal Skills and Diplomacy: Builds and maintains strong, respectful relationships with a diverse range of stakeholders, including community members, local government officials, funders, and partner organizations. Communicates clearly and professionally in both written and verbal formats, with the ability to translate technical environmental concepts into accessible language. Exercises diplomacy and cultural competency when working in historically underserved or environmentally impacted communities across Louisiana. Supports a collaborative team environment and contributes to a positive organizational culture.
Discretion and Confidentiality: Handles sensitive organizational, personnel, and community information with the highest level of integrity and confidentiality. Exercises sound judgment when managing internal communications, donor information, and data related to environmental testing or community concerns. Understands the importance of maintaining trust with staff, partners, and the communities served, and adheres to organizational policies regarding privacy and data protection.
Adaptability and Flexibility: Thrives in a dynamic nonprofit setting where priorities may shift due to environmental events (e.g., storms, flooding), funding changes, or emerging community needs. Demonstrates willingness to take on a wide range of responsibilities beyond core duties, supporting team members and organizational goals as needed. Adjusts quickly to new information, evolving projects, and changing timelines while maintaining a high level of professionalism and effectiveness. Embraces innovation and continuous learning in support of the organization’s mission.
Technical Expertise: Has demonstrated ability and depth of knowledge with the technology in the desired technical area. Effectively uses and applies technical knowledge, and uses knowledge to identify solutions to existing problems. Basic understanding of data security best practices.
We want to hear from you if you have:
Associate’s/Bachelor’s degree, or equivalent professional experience preferred
At least 2/3 years of applicable professional experience required
Proficiency in MS Office Suite, Zoom, Google Workspace required
Experience and/or willingness to use data collection platforms (e.g., oneclickpolitics, CRM platforms etc.) and scheduling and tasks management software (Motion)
High computer literacy, and tech savviness required
Able to focus in the face of pressure, deliver against timelines and not be intimidated by tasks/time limitations
Organized, trustworthy, dependable, and detail oriented
Comfortable with autonomy, able to work independently and complete assigned tasks within established time frames required
Experience/Willingness to work across various cultural contexts and communicating across cultural differences
Understanding of data security best practices preferred
Compensation and Benefits
At TWC, we believe that great work requires a great job. We understand that people thrive with rest and holistic support, which is crucial for our long-term success. We take pride in offering great benefits to our team; prioritizing their health and wellbeing. If you join us, here’s how we’ll support you in your work:
Competitive wage to commensurate with level of position
Annual Professional Development Stipend
Annual Wellbeing Reimbursement
Health Benefits Employee Offering: Medical, dental, vision insurance, 50% employer paid
Short Term Disability and Long-Term Disability
Team-building days are once per quarter, and a 3-5-day team trip for Professional Development is held annually.
After-hours, weekend, or out-of-town events are discussed well in advance when they arise.
Team receives all federal holidays off, and every team member receives two extra weeks of PTO at the end of the year for Christmas and New Year’s Day.
Current benefits include healthcare (dental and vision) and a 401 (k) plan offered by Carbon Collective after one year of employment.
Interested?
To apply, please fill out the TWC General Employment Form. Within this form, please expect to submit your resume/CV, and submit up to three supplementary documents, which can be a cover letter, writing sample, and/or publication. Applications will be reviewed on a rolling basis. No office visits. No calls please. Thank you.
In an effort to promote pay equity and transparency, TWC does not negotiate compensation outside of posted compensation ranges. TWC’s compensation is based on a variety of factors including, but not limited to: internal budget analysis, external market value, internal pay alignment, and annual merit increases. A candidate’s compensation history will not be used in determining compensation at TWC.
Please note that TWC cannot provide immigration sponsorship for this position.
The Water Collaborative is deeply committed to diversity, equity, inclusion, and belonging. We believe social change happens when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. TWC is built on the principles of equity, transparency and the power of human experience. Your work will improve the daily lives of real people. We believe everybody should be able to live, thrive, and love water. Join us, and we’ll codify water justice across Louisiana and the South.
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